Home Truths

Please note that bed linen, towels and other Essentials are available on-site, but may not be free. Additional fees are detailed below.

• The private hot tub is on a terrace
• 2 private parking spaces
• Bathroom linens are available for €9/kit
• If you’d like to bring a pet, please let us know when booking and we may be able to accommodate them for an additional charge of €60/stay
• There is a security deposit of €1500 and a small daily tourist tax charged per person, both due upon arrival
• In the summer, an end-of-stay cleaning (excluding the kitchen) is available upon request for €150. This cleaning is provided for free during the winter season

• Policies

  • Check-In

    Key collection starts on Saturdays at 4pm. Please contact the Odalys representative (Philippe Da Silva : +33 (0)6 85 14 04 66) 5 days before your arrival to organise a meeting point to pick up your keys.

    Check-Out

    Check-out on Saturday before 10am.

    Damage Deposit

    Upon arrival, you will be asked for a security deposit of 1500€ per chalet (payment by credit card, check or cash) along with a small daily tourist tax, charged per person. The deposit is returned after inventory on the day of departure or returned by mail. The cottages must be returned in perfect cleanliness. Otherwise, a cleaning fee will be charged.

    Extended Stays

    If you are enjoying your visit and wish to extend your stay, please call us toll-free 1-877-902-1616 or email us at hello@leavetown.com and we'd be delighted to check if the property is available.

    Housekeeping

    If you're travelling light, bathroom linens are available for 7€/kit. An end-of-stay cleaning (excluding the kitchen) is available for €150 in the summer (in the winter this is free of charge).

    Maximum Occupancy

    Please ensure you have correctly listed the number of adult guests when submitting your reservation.  In some cases, extra adult guests may be allowed with an additional nightly charge. If your numbers change before arrival just let us know and we will adjust your booking price and payment accordingly. The maximum number of guests that may stay in this property is specified on the "Details" page and is dictated by municipal fire regulations. In some cases, toddlers and babies under 3 years old do not count towards maximum occupancy (please inquire about your specific accommodations).

    In the event that extra adult guests, above the number noted in your reservation, are discovered in the property the onsite guest services team will charge the credit card provided at check-in with the additional nightly charge. Any group found to be occupying the property in excess of maximum occupancy will be asked to leave and all payments will be forfeited. 

    Minimum Age

    Guests must be a minimum age of 18 and must occupy the unit for the duration of the stay. You will be asked to provide photo identification upon check-in. Any reservation made under false pretenses will forfeit all payments, and guests will be escorted from the property.

    Modifications & Cancellations

    Modifications: You are welcome to modify your reservation at any time. No fees are charged for modifications made inside of free cancellation periods. Please note that if you choose to make modifications, your travel dates may be subject to a minimum number of nights' stay.

    Cancellation Policy: 

    • Full refund if cancelled at least 30 days prior to check-in
    • Within 30 days of arrival: non-refundable

    Your reservation is not cancelled until you have received a cancellation confirmation from us. If you do not receive a cancellation confirmation within 24 hours of your original request, you must contact us again to confirm your cancellation request has been received. If we do not receive your cancellation request by the appropriate notice period, we are unable to offer any refund.

    No-Shows: If you do not check in on the arrival date specified in your booking summary, and we have not received written notice of your late arrival or cancellation, then we will cancel your reservation and no refund will be available.

    Parking

    There are 2 private parking spaces available.

    Pet Policy

    Please let us know when booking if you'd like to bring a pet and we may be able to accommodate you. Pets must have up to date vaccinations and a tattoo. The cost is 30€/stay.

    Property Damage

    You must notify us, or the on-site guest services team, of any damage to the property, contents, fixtures or fittings which occurs during your stay, even if you regard the damage as minimal or normal wear and tear or if you do not believe the damage is your fault. If you do not notify us or the on-site guest services team, you will be held responsible for such damage and charged for the full replacement cost.

    In the event that excess cleaning is required to return the property to its arrival condition, you will be held responsible for the full cleaning costs. which may be in addition to any damage deposit you have paid.

    You authorize us or the on-site guest services team to charge any excess cleaning or property damage repairs to the credit card you supplied at the time of booking and/or at check-in.

    Pull Out Sofa Beds

    Sofa beds are designed to be folded into the couch and although they are high quality, they do not sleep as comfortably as a pillow top mattress. Adults staying for multiple nights may not be as comfortable as children on this type of bed.

    Safety & Conduct

    You have primary responsibility for your safety, and for the safety of your guests, during your stay. You must read and/or listen to any fire or health & safety guidance provided to you. It is your responsibility to ask questions if you do not understand these instructions.

    You may forfeit all monies paid and your right to stay in the property if any of the following occur:

    • Complaints from neighbours regarding conduct and/or noise
    • Evidence of unauthorized guests discovered at the property
    • Evidence of unauthorized pets discovered at the property
    • Evidence of smoking discovered at the property
    • Illegal drugs or firearms discovered in the property
    • Property is left unlocked at any time
    • Property is used for any purpose other than for personal accommodation

    Group Terms & Conditions

    Please be aware that cancellation policies for groups may differ and be more restrictive than single booking cancellation policy. If you are travelling as part of a group, please ask your Leavetown Destination Expert to confirm the group cancellation policies for your chosen unit.