Home Truths

• Sit back and relax in the gorgeous common lounge area with a large fireplace and meet fellow travellers
• If you’re sore after a day of skiing, make sure to either float around in the pool or relax in the sauna
• Be sure to walk around the village and take in its cozy atmosphere!
• Please specify your bedding preferences with our team upon booking
• If you'd like to bring along your furry best friend, they may be accommodated for €5/day or €25/week
• There is a fully-refundable security deposit of €260 due upon arrival, along with a cleaning deposit of €42 to €168
• Upon check-in, a tourist tax of €1.20 per person per day will be collected

Design your holiday how you want to with these paid extras:

• Don’t feel like bringing your own sheet and towel? Kits are available for €10 per person
• Watch a movie on the satellite TV and DVD player for €7/day or €35/week
• Enjoy indoor parking for €9/day or €49/week
• Reconnect with Wi-Fi in your apartment for €6/day or €20/week

• Policies

  • Check-In

    Check-in is available from 5pm to 7pm. You will pick up your keys from the onsite guest service team upon arrival. In the case of late arrivals, please call the reception at +33 (0)5 62 40 94 53 so they can inform you of the late check-in procedure.

    Check-Out

    Check-out time is before 10am. Please return your keys to the onsite guest services team.

    Damage Deposit

    There is a security deposit of €260 to be paid on arrival (debit/credit card or cheque) for your accommodation. This deposit will be returned 15 days after your departure with any necessary deductions made for items missing or broken, or for additional cleaning.

    Extended Stays

    If you are enjoying your visit and wish to extend your stay, please call us toll-free 1-877-902-1616 or email us at hello@leavetown.com and we'd be delighted to check if the property is available.

    Housekeeping

    Please note that bed linen and towels are not included. These may be provided for €10/kit. An end of stay cleaning is also not included. Guests are required to clean the accommodation before departure, and please note that cleaning products are not always provided. 

    A cleaning deposit of €42 to €168 (depending on the size of your accommodation) will be collected upon your arrival and will be returned at the end of your stay, with deductions made for extra cleaning services required.

    Maximum Occupancy

    Please ensure you have correctly listed the number of adult guests when submitting your reservation.  In some cases, extra adult guests may be allowed with an additional nightly charge. If your numbers change before arrival just let us know and we will adjust your booking price and payment accordingly. The maximum number of guests that may stay in this property is specified on the "Details" page and is dictated by municipal fire regulations. In some cases, toddlers and babies under 3 years old do not count towards maximum occupancy (please inquire about your specific accommodations).

    In the event that extra adult guests, above the number noted in your reservation, are discovered in the property the onsite guest services team will charge the credit card provided at check-in with the additional nightly charge. Any group found to be occupying the property in excess of maximum occupancy will be asked to leave and all payments will be forfeited. 

    Minimum Age

    Guests must be a minimum age of 18 years in order to make a reservation, and must occupy the unit for the duration of the stay. You will be asked to provide photo identification upon check-in. Any reservation made under false pretenses will forfeit all payments, and guests will be escorted from the property.

    Modifications & Cancellations

    Modifications: You are welcome to modify your reservation at any time for a flat fee of €35. Please note that if you choose to make modifications, your travel dates may be subject to a minimum number of nights' stay.

    Cancellations: 

    In case of cancellation the following amounts will be charged, depending on the cancellation date:

    • Between 90 and 28 days prior to arrival: all cancellations will be charged 40 Euros
    • Between 28 and 22 days: 30% of the reservation will be charged
    • Between 21 and 14 days: 50% of the reservation will be charged
    • Between 13 and 4 days: 90% of the reservation will be charged
    • From 3 days prior to arrival: 100% of the booking will be charged

    Your reservation is not cancelled until you have received a cancellation confirmation from us. If you do not receive a cancellation confirmation within 24 hours of your original request, you must contact us again to confirm your cancellation request has been received. If we do not receive your cancellation request by the appropriate notice period, we are unable to offer any refund.

    No-Shows: If you do not check in on the arrival date specified in your booking summary, and we have not received written notice of your late arrival or cancellation, then we will cancel your reservation and no refund will be available.

    Parking

    Complimentary outdoor parking is available, along with covered parking for €9/day or €49/week.

    Pet Policy

    A small number of these properties accept pets for €5/night or €25/week. Please let us know if you're planning to bring a pet when booking and we will do our best to accommodate you.

    Property Damage

    You must notify us, or the on-site guest services team, of any damage to the property, contents, fixtures or fittings which occurs during your stay, even if you regard the damage as minimal or normal wear and tear or if you do not believe the damage is your fault. If you do not notify us or the on-site guest services team, you will be held responsible for such damage and charged for the full replacement cost.

    In the event that excess cleaning is required to return the property to its arrival condition, you will be held responsible for the full cleaning costs. which may be in addition to any damage deposit you have paid.

    You authorize us or the on-site guest services team to charge any excess cleaning or property damage repairs to the credit card you supplied at the time of booking and/or at check-in.

    Pull Out Sofa Beds

    Sofa beds are designed to be folded into the couch and although they are high quality, they do not sleep as comfortably as a pillow top mattress. Adults staying for multiple nights may not be as comfortable as children on this type of bed.

    Safety & Conduct

    You have primary responsibility for your safety, and for the safety of your guests, during your stay. You must read and/or listen to any fire or health & safety guidance provided to you. It is your responsibility to ask questions if you do not understand these instructions.

    You may forfeit all monies paid and your right to stay in the property if any of the following occur:

    • Complaints from neighbours regarding conduct and/or noise
    • Evidence of unauthorized guests discovered at the property
    • Evidence of unauthorized pets discovered at the property
    • Evidence of smoking discovered at the property
    • Illegal drugs or firearms discovered in the property
    • Property is left unlocked at any time
    • Property is used for any purpose other than for personal accommodation

    Group Terms & Conditions

    Please be aware that cancellation policies for groups may differ and be more restrictive than single booking cancellation policy. If you are travelling as part of a group, please ask your Leavetown Destination Expert to confirm the group cancellation policies for your chosen unit.